Refund policy

 

We want you to be happy with your purchase from our online store. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy that allows you to return or exchange any product within 14 days of receipt. To initiate a return or exchange, please follow these simple steps:             

  1. Contact our customer service team at [insert email] to inform us of your intention to return or exchange the product. Please provide us with your order number and the reason for the return or exchange.
  2. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, unused, and with all tags and labels attached.
  3. Ship the product(s) back to us at the address provided by our customer service team. Please use a shipping method that provides a tracking number and insurance to ensure that we receive the package.
  4. Once we receive the returned product(s), we will inspect them to ensure they are in good condition and meet our return policy criteria. If everything checks out, we will issue a refund or exchange the product(s), as per your request. Please note the following:
  • The customer is responsible for all shipping costs associated with returns or exchanges, unless the product(s) received were defective or incorrect.
  • Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and posted to your account.
  • We reserve the right to refuse returns or exchanges that do not meet our return policy criteria.
  • We are not responsible for any lost or damaged packages during the return shipping process.
  • We do not offer returns or exchanges on final sale items.
  • Every purchased item from us has a tag with our name if removed the item can't be returned and refunded.

 

 Order Processing and Shipping Policy

 

  • We require a complete and accurate shipping address to process and ship your order.
  • A complete shipping address includes the street name, apartment or unit number (if applicable), city, state, and postal code.
  • Orders with incomplete or missing shipping address information will not be processed or shipped.

 

Order Dispute Policy

 

  •  Disputes must be raised within 30 days of placing the order. After this period, the order is considered fulfilled and closed.
  • It is the customer's responsibility to provide a complete and accurate shipping address, including the street name, apartment or unit number (if applicable), city, state, and postal code, at the time of purchase.
  • We are not responsible for delays or non-shipment of orders caused by missing or incomplete shipping details. Orders with incomplete information will not be processed or shipped until the correct information is provided.